Child pages
  • Privacy Policy
Skip to end of metadata
Go to start of metadata

Protecting our customers’ privacy is a priority at M800 Group (“M800”) and we are committed to maintaining strong and compliant privacy protections. Ensuring the privacy of your information is an important responsibility and we thank you for the trust you place in us.

M800 Privacy Policy (the "Policy") is aiming at informing you about the information we collect M800 in relation to the operation of the M800 Software and Services as defined in the M800 Terms of Service and other products provided on the M800 website (together hereinafter referred to as the "M800 Products"), how we use it, and your rights regarding the use of such information.

This Policy applies to website visitors, app users and to all customers of M800.

Your personal data collection and use by M800


Personal data collection: For the purpose of carrying on M800’s business including installation, registration, activation, management and administration of M800 products provision and subsequent usage of the M800 Products, M800 may collect and use your personal data, such as, but not limited to the following:

i. Identification data (e.g. full name, username, date of birth, correspondence address, billing address, telephone number, email address, your company name, your affiliates information and your customers information);
ii. Profile information (e.g. age, gender, country of residence, language preference and any information that you choose to disclose as part of your M800 account);
iii. Electronic identification data (e.g. IP addresses as detailed below);
iv. Banking and payment details (e.g. credit card information, account number and other banking information);
v. Traffic data;
vi. Device data (e.g. hardware data, OS data and the like );
vii. Service quality and survey results;
viii. Information about your usage of and interaction with M800 Products and websites (including computer, platform, device and connection information, client performance information, error reports, device capability, bandwidth, statistics on page views, and traffic to and from our websites, browser type and usage statistics);
ix. Products ordered and delivered;
x. M800 test calls made to and from you;
xi. Correspondence between you and M800; and
xii. All data requested by relevant authorities, courts, law enforcement or regulatory bodies to enable M800 to comply with any applicable law, regulation, court order whether in Hong Kong or not.


Most often, the provision of the said personal data is optional. However, where the requested service is a customized service or provision of the service depends on you providing the requested personal data, failure to provide it may prevent us from providing that specific customized service or dependent on you product.

Occasionally, we may require you to provide personal data about third parties (e.g. Users and/or Customers as defined in M800 Terms of Service) in which case you will be requested to confirm you comply with the personal Data (Privacy) Ordinance (CAP. 486) ( the “Ordinance”) and in particular Part VI of the Ordinance.

M800 will retain your personal data and it will remain accessible to you, your employees and third parties where applicable for the purposes set out herein.

We collect personal data as follow:

i. directly from you (e.g. by phone, via application/quotation form, agreement, submission of personal data via our web portal or mobile apps or other apps etc);
ii. from third parties(e.g. affiliated entities, business partners, customers, agents or representatives acting on your behalf);
iii. from publicly available sources;
iv. from our own records of your usage of M800 Products;
v. from your visits on our website (our web server may collect information relating to your online session, the use of which is to provide aggregated, anonymous statistical information on the server’s usage so that we may better meet our customers and visitors expectations. Our website may also place cookies as defined below on your device to personalize the services we provide while you are surfing our website and/or maintain your identity during your visits on our website across one or more sessions. Such cookies may be disabled by you and doing so it is possible that part of our website may not be accessible to you.


Personal data use: Our primary purpose in collecting your personal data is to provide you with a safe, smooth, efficient, and customized experience.

We collect and use, or has third party service providers acting on M800’s behalf collecting and using personal data relating to you, as permitted or necessary to:

i. verify your identity;
ii. provide a means of direct communication for support purposes and to communicate with you about the M800 Products;
iii. change and customize M800 features and functionality;
iv. take, process or deliver orders made via our websites, invoice you or notify you of the status of your order;
v. display updates about your recent activity using the M800 products;
vi. provide other Products and/or Services for you (as described when we collect the information);
vii. provide you with customer support and troubleshoot problems;viii. compare information for accuracy;
ix. inform you about service updates and faults;
x. request feedback or participation in on-line surveys for the purposes of improving the quality of M800 Products (including M800 website);
xi. resolve disputes or assist you in the prevention, detection or investigation of fraud;
xii. customize, measure, and improve M800 Products and websites, as well as other M800 Services;
xiii. improve our search and product functionality;
xiv. organize and carry out M800’s marketing or promotional operations/offers, contests, games and similar events; and
xv. protect your and M800’s interests.


Cookies, Clear GIFs, and your Internet Protocol Address

Cookies: These are pieces of information that a website transfers to an individual's hard drive. They enable your computer and browser to save information when you visit the M800 website (such as your User ID and password, for easy log in). Cookies also help to improve and enhance the user's experience, by, for example, tailoring the design and content of the M800 website. Your web browser should have an option to enable or disable cookies. If you choose to have cookies enabled, you may also choose to be informed and whether to accept when any particular website sends you a cookie. Similar options are available on and through Flash Player in relation to Flash cookies. However, if you decide not to accept cookies from the M800 website, this may totally or partially impair the functionality of the whole or parts of the M800 website.

Clear GIFS: The M800 website and any communications sent to you by M800 may also make use of clear GIFs (known also as "Web beacons" and "tracking pixels") or technology of a similar nature. Clear GIFS are visible (but more commonly, invisible) images that are embedded in websites, emails and other messages and are used by us to keep a record of the number of visits to the M800 website and to let us know when you have received and opened an email from us. This helps us to assess the performance of our communications to you and consider how successful our marketing strategies are.

Your Internet Protocol Address: or "IP address", is the number that your Internet Service Provider allocates to you when you go online and/or surf the internet. Your IP address and domain name may be logged by our servers when you visit the M800 website, so that we are able to easily identify you. It also allows us to improve our management of the service we provide to you and identify any problems with our system.

Regarding the operation of Cookies, GIFS and your IP address: we may use our trusted third parties to carry out the operation of the above technologies on our behalf. For the avoidance of doubt, no information regarding your identity, whatsoever, shall be collected during such operation.

Disclosing your personal data

Except as provided in this section, M800 will not sell, rent, trade or otherwise transfer any personal data to third parties within or outside Hong Kong and its Affiliates without your explicit permission and to the extent permissible under applicable laws and regulations.

There are however certain circumstances in which M800 will have to disclose your personal data:

i. In order to preserve and protect our equipment used to provide the M800 Products and our rights (whether intellectual property or rights under an agreement);
ii. Where there is a legal requirement to do so or where legal action is taken against us;
iii. For purposes of providing administrative, payment, collection, business, legal and/or operational support; and
iv. Where the personal safety of our users or members of the public is at risk;

M800 may also share your personal data and traffic data with trusted third parties in order to provide you with an optimal service. M800 ensures that our trusted third parties take all necessary measures to protect your personal data and traffic data and comply with the appropriate laws and regulations.

We reserve the right to send you messages in respect of faults, as well as any other service issues that may arise, and to use email, the M800 Software or SMS to alert you in respect of any claims that relate to your use of the M800 Products.

Advertisements that appear through the M800 Products and M800 website will sometimes be provided to you through M800's advertising partners who may use cookies, web beacons, and/or other technology. Our advertising partners may also collect information that does not identify you personally (such as recording the number of times you view a particular advert) to deliver advertisements to you. The use of such technology by our advertising partners is subject to their own privacy policies and is not covered by this Policy.


Direct Marketing (where applicable)

We may also use some of your personal data (including name, contact information, phone number, address, email address, information about M800 Products purchased by you) so that we and/or our business partners can promote and market products, services, special offers relating our services (e.g. communication services such as VoIP, Maaii credit services and Messaging products and services) that we believe may be of interest to you. Should we want to use and provide your personal data for any promotional or marketing purpose we will only do so once we obtain your written consent.

Children's Privacy

M800 does not purposefully collect or maintain personal data from users who we know are under the age of 13. The M800 website, M800 Products and their content are not designed to target potential users who are under 13 years of age.


Transfer of personal data outside Hong Kong

Should we need to or judge prudent to transfer certain of your personal data to places outside Hong Kong for carrying out the purposes or directly related purposes for which the personal data was collected, or for the prevention, detection or investigation of fraud or crime we perform such transfer in full compliance with the requirements of the Ordinance.


Your personal data security

M800 makes all reasonable efforts to ensure your personal data is held and stored by us in a secure and safe place and accessed only by authorized persons. However, because no information provided over the Internet can be guaranteed as fully secured, we cannot guarantee that our system is impenetrable nor the security of the information you supplied to us or you received from us over the internet. We do nevertheless have in place various physical and electronic security measures (including but not limited to industry standard firewall and encryption security technologies) to protect your personal data from unauthorized or accidental access, processing, erasure, loss or use. Information is stored on our servers and those of trusted third parties. Access to these servers is restricted to only a limited number of approved employees.


Retention of your personal data

We will retain your personal data in accordance with the requirements of the Ordinance and our internal policy that is to say that personal data will only be retained for as long as is necessary to fulfil the purposes or related purposes for which it was collected except otherwise stated by the applicable law, regulations or agreement between you and us.


Access to your personal data

You have a right of access and correction of the information held about you pursuant to the Ordinance. We reserve the right to charge a small charge to meet our costs in providing you with the data we hold.


No liability for Third-Party

All internet users should be mindful when entering information or when using the Internet. M800 takes no responsibility and accepts no liability for any third-party websites.
If you use the forum or post comments on the M800 website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. M800 is not responsible for any information you choose to submit in the forum or anything arising from such submissions.

Mergers, Sales and Acquisitions

M800 may at any time decide to merge with, sell part or all of our assets to or be acquired by another company. If any such transactions take place, your personal data may be handed over to the new entity. We shall ensure that after such transaction, the safety of your personal data will be ensured the same way as it is set out under the terms of this Policy. No such transactions shall take place if we are in any doubt as to the security of your personal data. Once such a transaction has been confirmed we shall alert you in respect of the same by posting a notice on the M800 website or any other mean agreed between us.


Policy Changes

M800 may from time to time update or change this Policy (with or without giving notice on our homepage or any other place we deem appropriate), in this event the updated Policy would be posted on M800 website. It is your responsibility to check our website for such updates. You agree that even if you should choose not to check for any changes to this Policy, by continuing to use the M800 website and M800 Product, you accept and agree to the changes and any updated Policy effective immediately upon posting.


Contacting us

All data protection enquiries, request for access, update, or deletion are welcomed should be addressed to

You may opt not to receive emails from M800 in relation to news, promotions, special offers and other similar emails that we may send to you from time to time by selecting to unsubscribe from the particular email that you have received. If you want to remove your email address from our mailing list, you may send us an email at with the subject “UNSUBSCRIBE”.

Should you decide that you want to permanently delete your account, you should contact us at and submit your request.


  • No labels